De-escalating Conflict: A Comprehensive Guide on Handling Irrational Angry Customers
Handling an irrational angry customer can be a daunting task for any business. It requires a combination of empathy, active listening, and effective communication to de-escalate the situation and turn the customer’s experience around. In this article, we will delve into the world of customer service and explore the best strategies for managing irrational angry … Read more